Last Updated: July 27, 2026
Shipping & Delivery
When can I expect my order?
Most customers receive their orders within 6–15 business days. We carefully process, verify, and prepare each order within 1–3 business days before shipment.
How do I track my package?
Once your order ships, we'll send a tracking number to your email. Please allow 24–72 hours for the carrier to update the tracking information.
Do you ship outside the United States?
At this time, Zauci ships only within the United States. International shipping is not currently available.
Payments & Billing
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, Shop Pay, and PayPal where available at checkout.
What currency will I be charged in?
All transactions are processed in U.S. Dollars (USD).
My payment didn't go through. What should I do?
Please verify that your billing information matches your bank records and ensure your payment method has sufficient funds. If the problem continues, contact your bank or try a different payment method. You may also reach out to our support team for assistance.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date your order is delivered. Returned items must be unused, in their original condition, and include the original packaging and accessories.
How do I start a return or exchange?
Simply email us at support@zauci.com with your order number and reason for the return or exchange. Our team will guide you through the process.
Are there any return fees?
There are no hidden fees. Returns resulting from damaged, defective, or incorrect items qualify for reimbursement of reasonable return shipping costs. Returns due to a change of mind require the customer to pay return shipping and are subject to the 15% restocking fee outlined in our Refund Policy.
Order Issues
My tracking says "Delivered," but I haven't received my package.
Please allow 24–48 hours, as carriers sometimes mark packages as delivered before final delivery. We also recommend checking with neighbors, your building manager, or reception desk. If your package is still missing, contact the shipping carrier first, then reach out to us and we'll gladly assist you.
I received the wrong item. What should I do?
We apologize for the inconvenience. Please send us your order number along with a photo of the item you received by emailing support@zauci.com. We'll work quickly to resolve the issue at no additional cost to you.
Contact Us
Store Name: Zauci
Website:
https://zauci.com
Email:
support@zauci.com
Phone:
+1 (813) 641-4391
Address:
1700 E 26th St, Chattanooga, TN 37407
Support Hours:
Monday – Sunday | 8:00 AM – 6:00 PM EST
We aim to respond to all inquiries within 12 hours during business days.